IT Maintenance That Prevents Downtime, Not Just Fixes It
Unplanned downtime costs $5,600 per minute. Our Annual Maintenance Contracts deliver scheduled preventive care, 24/7 monitoring, and guaranteed response times — so your infrastructure runs at peak performance year-round.
The Hidden Cost of Reactive IT
Most businesses don't realize how much unplanned downtime and break-fix repairs actually cost until they add it up.
Cost per minute of unplanned IT downtime
Of unplanned downtime caused by aging, unmaintained infrastructure
Higher repair costs for break-fix vs. preventive maintenance
Of SMEs experience data loss from hardware failure without AMC
Of businesses shut down within 6 months after major data loss
Productivity loss due to recurring IT issues in reactive environments
Comprehensive Maintenance Services
Six pillars of infrastructure maintenance that keep your systems healthy, patched, monitored, and documented.
Preventive Maintenance Visits
Scheduled on-site and remote inspections of servers, network equipment, UPS systems, and workstations. We clean, update firmware, check hardware health, replace degrading components, and document everything — before failure disrupts your operations.
- Monthly / quarterly / annual visit schedules
- Hardware health checks and diagnostics
- Firmware and BIOS updates
- Component replacement (fans, batteries, drives)
- Environment checks (temperature, power, cabling)
24/7 Infrastructure Monitoring
Real-time monitoring of servers, switches, firewalls, storage, UPS, and environmental sensors. Threshold-based alerting catches problems at warning level — not failure level. Our NOC triages every alert within minutes.
- Server CPU, memory, disk, and process monitoring
- Network device health and bandwidth tracking
- Firewall and security appliance monitoring
- UPS and power infrastructure alerts
- Automated escalation and incident logging
Patch Management
Missing patches are the single most exploited vulnerability vector. We test, schedule, and deploy patches across operating systems, applications, and firmware on a regular cadence — with rollback procedures for every update.
- OS patches (Windows Server, Linux, endpoints)
- Application and third-party software updates
- Firmware updates for network and security devices
- Pre-deployment testing in staging environments
- Rollback procedures and change documentation
Backup & Disaster Recovery Testing
Backups are worthless if they don't restore. We verify your backup integrity monthly, test disaster recovery procedures quarterly, and document RTOs and RPOs so you know exactly what to expect when it matters.
- Monthly backup integrity verification
- Quarterly disaster recovery drills
- RTO/RPO documentation and validation
- Backup policy review and optimization
- Offsite and cloud backup monitoring
Hardware Lifecycle Management
Track warranty status, end-of-life dates, and performance degradation across your entire hardware estate. We plan replacements before failures, negotiate vendor contracts, and manage procurement — so you never run mission-critical systems on expired hardware.
- Asset inventory and warranty tracking
- End-of-life and end-of-support alerts
- Capacity planning and upgrade recommendations
- Vendor coordination and procurement support
- Hardware refresh roadmap aligned to budget cycles
Network & Connectivity Management
Ongoing management of your LAN, WAN, Wi-Fi, and ISP connections. We monitor bandwidth utilization, optimize routing, troubleshoot connectivity issues, and ensure your network infrastructure supports your business growth.
- Switch, router, and AP configuration management
- Bandwidth monitoring and optimization
- ISP liaison and escalation management
- Wi-Fi coverage assessment and tuning
- Network documentation and topology updates
Frequently Asked Questions
Common questions about Annual Maintenance Contracts from UAE businesses.
An AMC covers scheduled preventive maintenance, hardware health monitoring, firmware and patch updates, backup verification, disaster recovery testing, asset lifecycle tracking, and priority support with guaranteed response times. The scope depends on your tier — Basic covers quarterly visits and business-hours support, Professional adds 24/7 monitoring and monthly visits, and Enterprise includes weekly maintenance with on-site availability and 1-hour SLAs.
AMC focuses specifically on infrastructure maintenance and health — preventive visits, hardware lifecycle, patching, and backup testing. Managed IT Services are broader, encompassing AMC plus help desk support, security operations, incident response, and strategic IT planning. Think of AMC as maintaining the engine; Managed IT is operating the entire vehicle. Many clients start with AMC and upgrade to Managed IT as their needs grow.
Our AMC covers servers (rack, blade, tower), network infrastructure (switches, routers, firewalls, access points), storage systems (SAN, NAS), UPS and power systems, workstations and endpoints, printers, and environmental monitoring. We support equipment from Sophos, Cisco, Fortinet, HPE, Dell, Lenovo, APC, and all major enterprise vendors.
Response times depend on your tier: Business hours support for Basic, 4-hour SLA for Professional, and 1-hour SLA for Enterprise. All tiers include automated escalation — our monitoring systems detect issues and create tickets before you call. Enterprise clients also get on-site support availability within their SLA window.
Yes. Regular patching and maintenance is explicitly required by NESA, CBUAE, and ISO 27001. Our AMC includes patch management, backup verification, and hardware lifecycle tracking — all of which generate audit-ready documentation. We provide quarterly compliance reports mapping your maintenance status to applicable framework controls.
Break-fix means you call when something fails, pay per incident, and accept downtime while waiting for diagnosis and repair. AMC is proactive — we prevent failures through scheduled maintenance, catch issues early through monitoring, and respond within guaranteed SLAs when problems occur. Our clients see 3.6x lower total repair costs and 60% less unplanned downtime compared to break-fix approaches.
Yes. We support multi-site deployments across the UAE and GCC with centralized monitoring and coordinated maintenance schedules. Our NOC monitors all sites from a single dashboard, and we schedule preventive visits to minimize disruption across locations. Enterprise AMC includes dedicated account management for multi-site coordination.
Protect Your Infrastructure Investment
Request a free infrastructure audit. We'll assess your current hardware, identify maintenance gaps, and recommend the right AMC tier — no obligation, delivered within 5 business days.