Frequently Asked Questions

The most effective cybersecurity solution for SMEs in the UAE combines three core components: a next-generation firewall to protect your network perimeter, endpoint protection on every device, and 24/7 security monitoring to detect threats in real-time. Our Sophos Site-in-a-Box deployment delivers all three as a pre-configured, plug-and-play package — designed specifically for small and medium businesses that need enterprise-grade protection without enterprise-grade complexity or pricing. For most SMEs with 10-200 employees, this approach provides comprehensive protection starting from AED 3,500 per month.

VAPT stands for Vulnerability Assessment and Penetration Testing. A Vulnerability Assessment uses automated scanning tools to identify known security weaknesses across your network, applications, and systems — it tells you what's exposed. Penetration Testing goes further: our ethical hackers actively attempt to exploit those vulnerabilities using the same techniques real attackers use — it tells you what's actually exploitable and how far an attacker could get. Every business that processes sensitive data, handles financial transactions, or is subject to regulatory requirements (NESA, PCI-DSS, ISO 27001) should conduct VAPT at least twice per year and after any major infrastructure change.

Our average incident response time is 12 minutes from alert to first responder engagement. Our SOC operates 24/7 with a three-tier escalation model: L1 analysts handle initial triage and containment within minutes, L2 engineers handle investigation and remediation, and L3 specialists handle advanced forensics and root cause analysis. For managed clients, response SLAs are contractually guaranteed — 1-hour response for Enterprise tier, 4-hour for Professional tier. Every incident includes a root cause analysis report and a prevention plan to ensure it doesn't recur.

We implement and maintain security controls aligned with: NESA (National Electronic Security Authority) for critical infrastructure and government-adjacent organizations, ICA (Information and Cyber Security Assurance) for federal entities, ADHICS (Abu Dhabi Healthcare Information and Cyber Security) for healthcare providers, CBUAE cybersecurity framework for financial institutions, ISO 27001 for international information security management, PCI-DSS for organizations handling payment card data, and GDPR for businesses serving European customers. Our approach maps each regulation's specific requirements to technical controls, implements those controls, and maintains audit-ready documentation.

Yes. Our offensive security team provides comprehensive ethical hacking services including: external and internal network penetration testing, web application testing against OWASP Top 10 vulnerabilities (SQL injection, XSS, CSRF, broken authentication, etc.), social engineering campaigns (phishing, vishing, USB drops, pretexting), wireless penetration testing (rogue AP detection, WPA cracking, evil twin attacks), and full red team engagements that simulate multi-vector attacks over 2-4 weeks. Every engagement is conducted under a formal scope agreement, follows responsible disclosure practices, and produces a detailed report with prioritized remediation steps and fix verification.

Firewall management covers the complete lifecycle of your firewall infrastructure. Deployment: we size, configure, and install firewalls based on your traffic patterns, user count, and security requirements. Rule management: we create, review, and optimize firewall rules — removing stale rules, consolidating redundant policies, and ensuring rules follow least-privilege principles. Firmware: we test and deploy firmware updates on a regular schedule to patch known vulnerabilities. Traffic analysis: we monitor traffic patterns to detect anomalies, unauthorized applications, and potential threats. Monitoring: 24/7 log analysis through our SOC, with real-time alerting for blocked attacks, policy violations, and suspicious patterns.

We serve businesses ranging from 10-person startups to 500+ employee enterprises. Our service is structured in three tiers: Essential (for small teams, from AED 3,500/month), Professional (for growing businesses, from AED 8,500/month), and Enterprise (custom scoping for larger organizations). The methodology is the same regardless of size — the difference is scope and scale. A 30-person company gets the same security monitoring approach as a 300-person company, sized to fit their environment and budget.

Our managed clients see an average 60% reduction in IT operational costs. The savings come from multiple sources: no recruitment costs (hiring a qualified engineer in the UAE costs AED 15,000-25,000 in recruitment fees alone), no overtime or shift premiums for after-hours coverage, bulk licensing through our vendor partnerships (typically 20-30% below retail), proactive maintenance that prevents expensive emergency repairs, and consolidated tooling that eliminates redundant software subscriptions. For a typical 50-person company, the total cost of in-house IT operations (2-3 engineers, tools, licensing) runs AED 800,000-1,200,000 annually. Our managed service delivers equivalent or better coverage for a fraction of that.

Our AMC includes: preventive maintenance visits (monthly for critical systems, quarterly for standard equipment), hardware health monitoring with proactive component replacement, operating system and firmware patching on tested schedules, configuration backup and disaster recovery testing, priority support with guaranteed response times, quarterly health reports with trending analysis and recommendations, and vendor coordination for warranty claims and hardware replacements. AMC pricing is based on the number and type of devices covered. All pricing is fixed and predictable — no surprise charges for standard support activities.

Absolutely. Our co-managed model is designed for organizations that want to retain in-house IT staff for strategic and day-to-day operations while supplementing with specialized capabilities they don't have internally. Common co-managed scenarios include: your team handles help desk and user support while we manage security operations, your team manages cloud infrastructure while we handle network and on-premise systems, or your team runs daily operations while we provide 24/7 monitoring and incident response. We integrate with your existing ticketing systems, communication channels, and escalation procedures — so it feels like one team, not two.