Sophos MDR Complete
The world's most-deployed MDR, with a guaranteed breach response
Sophos MDR is a fully-managed 24/7 detection and response service run by a global SOC of more than 500 analysts. With Sophos's acquisition of Secureworks now complete, the Secureworks Taegis platform and its Counter Threat Unit (CTU) intelligence join Sophos MDR in-house, creating one of the world's largest pure-play MDR operations. The Complete tier adds full-scale incident response with a breach-protection warranty: Sophos analysts do not just alert you, they take action to stop the threat. It ingests telemetry from Sophos endpoint, firewall, email, cloud and identity, plus third-party tools through the Sophos Marketplace, making it the pragmatic first choice for most UAE organisations that need a SOC without building one.
A managed SOC delivered as a 24/7 service
Sophos MDR (Managed Detection and Response) is a fully-managed service where a global Sophos security operations centre monitors your environment around the clock, hunts for threats proactively, and responds to incidents on your behalf. Following Sophos's acquisition of Secureworks, it combines Sophos X-Ops with the Secureworks Counter Threat Unit and Taegis platform, now in-house, alongside an analyst team that most organisations could never staff alone.
Telemetry flows in from endpoints, firewalls, email, identity and cloud, is correlated in the Sophos data lake, and triaged by analysts who escalate, contain and remediate. The Complete tier turns alerting into action, backed by a financial breach-protection warranty.
Detection,
and Response
The difference between MDR and a SIEM is people. Sophos analysts do the triage, threat hunting and hands-on containment, so a detection becomes a contained incident without your team in the loop at 3am.
- 24/7 analyst-led monitoring, triage and threat hunting
- Full-scale response actions on the Complete tier
- Open telemetry ingestion across Sophos and third-party tools
- Breach-protection warranty for response-tier customers
Sophos MDR Highlights
A SOC team on day one, now backed by Secureworks
Most organisations cannot recruit, train and retain a 24/7 SOC. Sophos MDR gives you the analysts, the threat intelligence and the response actions as a service, integrated with the tools you already own. With Secureworks now part of Sophos, the Taegis platform, Counter Threat Unit intelligence and two decades of incident-response heritage are delivered in-house at greater scale.
39,000+
Organisations protected by Sophos MDR worldwide
+ Secureworks
Taegis platform and Counter Threat Unit intelligence now in-house at Sophos
Warranty
Breach-protection financial warranty on the Complete tier
Analysts that act, not just alert
On the Complete tier the Sophos SOC actively neutralises threats on your behalf: isolating hosts, killing processes and removing persistence. You wake up to a contained incident and a report, not a 3am page.
Tightest integration with the Sophos estate
When Sophos MDR runs alongside Intercept X and XGS Firewall, a compromised host is isolated automatically through Security Heartbeat, shrinking attacker dwell time to minutes.
Works with the tools you already have
The Sophos Marketplace ingests Microsoft 365, Entra ID, AWS, Google, Okta, firewalls and other EDRs, so MDR covers your whole estate, not only Sophos products.
Counter Threat Unit intelligence, now in-house
Sophos's acquisition of Secureworks brings the Taegis platform and the Counter Threat Unit (CTU) inside Sophos. Detections are tuned against named adversary groups and tradecraft seen across tens of thousands of customers and trillions of weekly events, no longer a partnership but a single combined operation.
One of the world's largest MDR operations
Merging Sophos MDR with the Secureworks SOC, incident-response practice and Taegis analytics creates one of the largest pure-play MDR providers, adding two decades of IR heritage and adversary attribution to Sophos's existing 24/7 service.
Who should put Sophos MDR Complete on the shortlist
UAE mid-market and enterprise teams that need 24/7 SOC coverage without hiring analysts
Existing Sophos endpoint or firewall customers who want automated cross-product response
Boards and auditors that want a named, accountable response provider with a warranty
Lean IT teams that would rather consume a SOC than build, staff and retain one
Organisations consolidating multiple point alerts into one managed detection pipeline
Buyers who want Secureworks Counter Threat Unit intelligence and IR heritage delivered inside a single Sophos MDR service
Editions & packaging
Tiers and editions we deploy
Choosing the right edition matters as much as choosing the right platform. We map the tier to your environment, coverage scope and budget, not the brochure.
How it is delivered
Cloud-delivered, your data sources. Sophos MDR is consumed as a service; Artiflex connects your telemetry and runs the local relationship.
Cloud SOC service
Monitoring, hunting and response delivered from the Sophos global SOC through Sophos Central. No SOC infrastructure to build or staff.
Telemetry connectors
Sophos endpoint and firewall plus Microsoft 365, Entra ID, AWS, Google, Okta and third-party EDR feeds via the Sophos Marketplace.
Co-managed option
Sophos XDR gives your own analysts access to the same data lake, for organisations that want shared operations rather than fully outsourced.
Why Artiflex IT
Delivering Sophos MDR Complete across the UAE
Artiflex IT is a Sophos Platinum Partner delivering Sophos MDR across the UAE, Oman and Saudi Arabia. We scope the right tier, onboard your telemetry sources (endpoint, firewall, M365, identity and cloud), tune detections to your environment, and act as your local escalation and governance layer on top of the Sophos SOC. With Secureworks now part of Sophos, we can position the combined Sophos MDR and Taegis investigation depth where adversary attribution and IR-grade response are decisive. You keep approval and oversight; we run the operational relationship.
Frequently asked
Sophos MDR Complete questions we hear from UAE buyers
What does Sophos's acquisition of Secureworks mean for Sophos MDR?
Sophos has completed its acquisition of Secureworks, bringing the Taegis platform and the Counter Threat Unit (CTU) in-house rather than as a partnership. For Sophos MDR customers this means deeper adversary intelligence, two decades of incident-response heritage and Taegis analytics feeding the same 24/7 service under one provider. Combined, it forms one of the world's largest pure-play MDR operations, which strengthens the case for UAE banking, government and critical-infrastructure buyers who need attribution-grade detection and guaranteed response.
Ready to evaluate Sophos MDR Complete?
Free assessment, vendor-neutral sizing, and a written recommendation. We will tell you when another platform is the better fit.