Vendor Partner3CXCommunications, simplified
3CX is the unified communications platform that delivers voice, video, live chat, and SMS on a single open-standards PBX. Artiflex deploys 3CX across the UAE, Oman, and Saudi Arabia.
What we do with 3CX
Voice, video, messaging, and live chat on one open-standards platform, on-prem or cloud.
Artiflex IT delivers 3CX deployments across the UAE, Oman, and Saudi Arabia. From SIP trunk procurement and hardware phone provisioning to mobile app rollouts, contact-centre queues, and Microsoft Teams direct routing, we design and operate 3CX environments end-to-end.
Our engineers handle PBX sizing, call-flow design, CRM integration, and ongoing maintenance, so you get enterprise unified communications at SMB pricing, with no per-extension license traps.
About 3CX
Open-standards unified communications for 600,000+ businesses worldwide
- Founded
- 2005, Nicosia Cyprus
- Heritage
- Open-standards SIP PBX from day one, pioneered Windows-based business VoIP
- Management
- 3CX Management Console (web-based, single pane)
- Standout tech
- Open SIP standards (works with any SIP trunk or phone), free WebRTC video conferencing, live chat and SMS, mobile apps for iOS and Android, and Microsoft Teams direct routing without extra licenses
Complete 3CX Product Portfolio
Unified communications spanning PBX, video, live chat, contact center, and CRM integration, hosted by 3CX or self-deployed.
3CX Phone System (PBX)
Modern IP PBX deployed on-premise or in your cloud, slashes telco costs and replaces legacy hardware PBX systems.
3CX Hosted
Fully hosted 3CX in 3CX's data centers, zero infrastructure, automatic updates, and dedicated instances per customer.
3CX Web Client
Browser-based softphone with calls, chat, video, presence, and contact management, no installation required.
3CX Mobile Apps
iOS and Android apps with PUSH notifications, use your office extension on the go with full PBX features.
Video Conferencing
Browser-based video meetings with screen sharing, polls, whiteboards, and YouTube live-streaming, no plugins needed.
Live Chat & Messaging
Website live chat that converts to voice or video calls, plus unified WhatsApp, SMS, and Facebook messaging routing.
Contact Center Features
Call queues, IVR, skills-based routing, recording, wallboards, and reporting, built into every 3CX edition.
3CX SBC
Free Session Border Controller for connecting remote IP phones securely back to the PBX over a single TCP tunnel.
SIP Trunk Integrations
Pre-configured for 100+ certified SIP trunk providers worldwide, including UAE-based Etisalat and du compatibility.
CRM Integrations
Native integration with Salesforce, HubSpot, Microsoft 365, Zoho, Pipedrive, and 30+ other CRM systems.
Click2Call Browser Extension
Chrome and Edge extensions that turn any phone number on any web page into a one-click call from 3CX.
Management Console
Web-based admin console for all PBX configuration, user management, and call analytics, accessible from anywhere.
Why 3CX
Why we recommend 3CX to our customers
3CX wins on simplicity, transparent pricing, and freedom from vendor lock-in, three things every IT manager wants when replacing a legacy PBX.
Per-system, not per-user pricing
Pay one annual license fee based on simultaneous calls, not per extension. Add 200 users for free as long as call volume fits, transformative TCO for fast-growing teams.
Bring your own SIP trunk
Open SIP standards mean you keep your existing carrier relationships, no proprietary lock-in, no "approved trunk" tax. Works with every major UAE telco and global ITSP.
Truly unified workspace
Voice, video, live chat, SMS, and team messaging on one app, one phone number, one identity, on desktop, mobile, or any SIP IP-phone you already own.
Self-hosted or cloud
Run 3CX on-prem on Windows or Linux, in your private cloud, or as a fully managed 3CX-hosted instance, your choice of deployment, with the same feature set.
Microsoft Teams direct routing
Use 3CX as the SIP backbone behind Teams, getting reliable PSTN connectivity without paying for Microsoft Calling Plans or Operator Connect licenses.
Built-in contact centre
Skills-based routing, real-time wallboards, call recording, IVR, and CRM integrations included, no extra contact-centre license required for most deployments.
Why Artiflex for 3CX
Regional partner, end-to-end delivery
Artiflex IT delivers 3CX solutions across the UAE, Oman, and Saudi Arabia. Our certified engineers own the full lifecycle, from initial sizing and procurement through deployment, integration, training, and ongoing managed services.
- UAE · Oman · Saudi Arabia coverage
- 3CX-certified engineers
- End-to-end lifecycle ownership
- Direct vendor escalation paths
Talk to our Communications Specialist
Tell us your environment, scope and any regulatory constraints. We'll come back with a sized, vendor-neutral recommendation, indicative cost, and an honest read on whether 3CX is the right fit.